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                            RECEPTIONIST TRAINING


Mode of Delivery: Online


This course comprises 8 units and will be delivered over 4 weeks. After registration is completed and payments made, students would be issued the link and corresponding password to access study materials.  The main course materials will be accessible via the school’s virtual learning environment. Tasks are inclusive of, but not limited to:

 ·      Independent activities – problem solving

·      Case studies and presentations

·      Responding to scenarios

·      Discussions

·      Self-assessment quizzes




1.     Each week you will be provided with guidance on particular topics to focus on, but you must also be prepared to  work independently through all the course material. Classes begin on Monday, on a pre-arranged date.  Students are required to read the materials posted, as well as submit the corresponding assignments.


2.     All weekly assignments are to be completed and submitted by 11:55pm on the Sunday of the same week.


Week 1

Unit 1. Role of the Receptionist


 Unit 2. Work Ethics


 Unit 3. Organizational Chart



Week 2

Unit 4. Sorting Mail


 Unit 5. Filing



 Week 3

Unit 6. Telephone Reception


Unit 7. Front Desk Reception


 Unit 8. Interviews



Week 4

a) Questionnaire

 b) Mock Test

 c) Contact tutor to arrange final exam at the institution






(to be arrange between tutor and student)



  A final test would also be conducted at our institution. .A high quality parchment certificate would only be issued to students who have achieved 65% or more in their test.