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Dealing with Difficult People Outline


This course comprises 8  units and will be delivered over  6 weeks. After registration is completed and payments made, students would be issued the link and corresponding password to access study materials. 

 The main course materials will be accessible via the school’s virtual learning environment. Tasks are inclusive of, but not limited to:

Independent activities – problem solving

Case studies and presentations

Responding to scenarios


Self-assessment quizzes



  1.     Each week you will be provided with guidance on particular topics to focus on, but you must also be prepared to  work independently through all the course material. Classes begin on Monday, on a pre-arranged date.  Students are required to read the materials posted, as well as submit the corresponding assignments.

  2.     All weekly assignments are to be completed and submitted by 11:59pm on the Sunday of the same week.



Dealing with difficult people as part of everyday life

Conflict Resolution

Dealing with bullies

Dealing with haters

Dealing with gossipers

Dealing with users

Dealing with a difficult boss

Gender differences