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BACK BY POPULAR DEMAND. Offer ends February 4th, 2022. Courses can be done using a computer, tablet or phone. You would be awarded a Certificate of Achievement upon successful completion.
Each course is 5-12 weeks long. All courses feature local content.
FULLY ONLINE. Flexible schedule.

COURSE OUTLINES:

BUSINESS OPERATIONS ASSISTANT COURSE

Ø  Role of the Business Operations Assistant

Ø  The Role Of The Administrative Assistant

Ø  Work Ethics

Ø  Organizational Chart

Ø  Telecommunication b) Reception c) Security and Confidentiality

Ø  Customer Service Relations

Ø  Business Correspondence: Letters, Memos b) Email

Ø  a ) Office Procedures  b) Filing , Indexing Rules c)Meetings and Agenda  d) Itinerary

Ø  Resumes & Interviews b) Top 10 interview Questions, with suggested answers

Ø  Introduction to Project Management

Ø  The Role of the Project Manager

Ø  Planning Your Project

Ø  Budgeting for Your Project

Ø  Scheduling Your Project

Ø  Controlling and Monitoring Your Project

Ø  Project Management Software

Ø  Practical Exercises

Ø  Elements of Business Writing

Ø  Dos and Don'ts of  Business Writing

Ø  (a)Memos  (b) Letters

o   Reports (b)  Proposals

GENERAL MANAGEMENT ONLINE

Ø  Role of a Manager

Ø  Leadership

Ø  Supervising Employees

Ø  Communication

Ø  Delegation

Ø  Creating & Developing Teams

Ø  Dealing with Conflicts

Ø  Managing Teams

Ø  Decision Making

Ø  Employee Termination

Ø  Dealing with Changes in the work environment

Ø  Time & Stress Management

 


 

SUPERVISORY MANAGEMENT

Ø  Introduction to Supervisory Management,

Ø  Communication,

Ø  Team Strategies,

Ø  Problem Solving

Ø  Conflict Resolution

Ø  Motivation

Ø  Delegation,

Ø  Time Management

 

OFFICE MANAGER TRAINING

Ø  Role of the Office Administrator

Ø  Using the Administrative Assistant

Ø  Human Resource Management

Ø  Supervisory Management

Ø  Introduction to Project Management

Ø  Information Technology

Ø  Leadership in Business

Ø  Business Writing

 


 

OPERATIONS MANAGER TRAINING

Ø  Leadership and Supervision

 

·What Is Leadership?

 

·Problem Solving

 

·Planning

 

·Supervising People

 

·Leadership Mistakes to Avoid

 

·Leadership and Productivity.

 

 

 

Ø  Human Resources

 

·Hiring Employees

 

·Compensation and Benefits

 

·Laws and Policies

 

·Training, Employee recognition and discipline

 

·Termination of Employment

 

 

 

Ø  Marketing for Small Businesses

 

·Marketing & Advertising

 

·Social Media Marketing

 

·Customer Relationship Management

 

 

 

Ø  Mastering Sales

 

·Critical Factors for Success in Sales

 

·Successful Closing

 

·Build Your Team for More Sales

 

·Customer Experience

 

 

 

PROJECT MANAGEMENT

Ø  Introduction to Project Management

 

Ø  The Role of the Project Manager

 

Ø  Planning Your Project

 

Ø  Budgeting for Your Project

 

Ø  Scheduling Your Project

 

Ø  Controlling and Monitoring Your Project

 

Ø  Project Management Software

 

Ø  Practical Exercises

 



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