Administrative Career Training Institute and Recruitment Agency
ACTIRA
Newest Members
Promo 1
COURSE OUTLINES:
BUSINESS OPERATIONS ASSISTANT COURSE
Ø Role of the Business Operations Assistant
Ø The Role Of The Administrative Assistant
Ø Work Ethics
Ø Organizational Chart
Ø Telecommunication b) Reception c) Security and Confidentiality
Ø Customer Service Relations
Ø Business Correspondence: Letters, Memos b) Email
Ø a ) Office Procedures b) Filing , Indexing Rules c)Meetings and Agenda d) Itinerary
Ø Resumes & Interviews b) Top 10 interview Questions, with suggested answers
Ø Introduction to Project Management
Ø The Role of the Project Manager
Ø Planning Your Project
Ø Budgeting for Your Project
Ø Scheduling Your Project
Ø Controlling and Monitoring Your Project
Ø Project Management Software
Ø Practical Exercises
Ø Elements of Business Writing
Ø Dos and Don'ts of Business Writing
Ø (a)Memos (b) Letters
o Reports (b) Proposals
GENERAL MANAGEMENT ONLINE
Ø Role of a Manager
Ø Leadership
Ø Supervising Employees
Ø Communication
Ø Delegation
Ø Creating & Developing Teams
Ø Dealing with Conflicts
Ø Managing Teams
Ø Decision Making
Ø Employee Termination
Ø Dealing with Changes in the work environment
Ø Time & Stress Management
SUPERVISORY MANAGEMENT
Ø Introduction to Supervisory Management,
Ø Communication,
Ø Team Strategies,
Ø Problem Solving
Ø Conflict Resolution
Ø Motivation
Ø Delegation,
Ø Time Management
OFFICE MANAGER TRAINING
Ø Role of the Office Administrator
Ø Using the Administrative Assistant
Ø Human Resource Management
Ø Supervisory Management
Ø Introduction to Project Management
Ø Information Technology
Ø Leadership in Business
Ø Business Writing
OPERATIONS MANAGER TRAINING
Ø
Leadership
and Supervision
·What Is Leadership?
·Problem Solving
·Planning
·Supervising People
·Leadership Mistakes to Avoid
·Leadership and Productivity.
Ø
Human
Resources
·Hiring Employees
·Compensation and Benefits
·Laws and Policies
·Training, Employee recognition and discipline
·Termination of Employment
Ø
Marketing
for Small Businesses
·Marketing & Advertising
·Social Media Marketing
·Customer Relationship Management
Ø
Mastering
Sales
·Critical Factors for Success in Sales
·Successful Closing
·Build Your Team for More Sales
·Customer Experience
PROJECT MANAGEMENT
Ø Introduction to Project Management
Ø The Role of the Project Manager
Ø Planning Your Project
Ø Budgeting for Your Project
Ø Scheduling Your Project
Ø Controlling and Monitoring Your Project
Ø Project Management Software
Ø Practical Exercises
