Administrative Assistant Course

                            Mode of Delivery: Online

This course comprises 7 units and will be delivered over 4 weeks. After registration is completed and payments made, students would be issued the link and corresponding password to access study materials.    

The main course materials will be accessible via the school’s virtual learning environment. Tasks are inclusive of, but not limited to: 

  • ·      Independent activities – problem solving
  • ·      Case studies and presentations
  • ·      Responding to scenarios
  • ·      Discussions
  • ·      Self-assessment quizzes

                                         

SCHEDULE

1.     Each week you will be provided with guidance on particular topics to focus on, but you must also be prepared to  work independently through all the course material. Classes begin on Monday, on a pre-arranged date.  Students are required to read the materials posted, as well as submit the corresponding assignments.

2.     All weekly assignments are to be completed and submitted by 11:55pm on the Sunday of the same week.

 

 Week 1

THE ROLE OF THE ADMINISTRATIVE ASSISTANT

Assignment

 Unit 1. Work Ethics

Assignment

 Unit 2. Organizational Chart

Assignment

 Unit 3.   a) Telecommunication     b) Receptionist Duties     c) Security and Confidentiality

 

Assignment 

 

Week 2

Unit 4. Customer Service Relations

 Assignment

 Unit 5. a) Business Correspondence b) Email

 Assignment 

 

Week 3

Unit 6.a ) Office Procedures  b) Filing  c) Meetings and Agenda  d) Itinerary

 Assignment

 Unit 7. a) Resumes & Interviews b) Top 10 interview Questions, with suggested answers

 Assignment 

 

 Week 4

1. Feedback

2. Mock Test 

                                                                       END OF COURSE

                                  EVALUATION (to be arrange between tutor and student)

 

EXAMINATION

 A final test would also be conducted at our institution. A high quality parchment certificate would only be issued to students who have achieved 65% or more in their test.